Site Map	Communicate Effectively with another Professional

• States the purpose of the interview / meeting
• States issue / concern / complaint / problem factually
• Elicits and acknowledges colleagues perception of issue
• Demonstrates effective listening skills
• Demonstrates empathy
• Offers or accepts support / advice
• Summarises main points
• Agrees the next step with colleague
• Avoids the following behaviours
  • Blaming
  • Judging
  • Criticising
  • Culluding

	Any comments or feedback please contact me by email: Tom Williams