Site Map	Negotiate a Mutually Acceptable Management Plan

• Elicit patients expectations
• Explore the patients main concerns
• Acknowledge the patients ideas & beliefs
• Demonstrate verbal and non verbal empathic responses
• Explain the medical view clearly using language the patient understands
• Encourage questions
• Discuss options and possible outcomes with the individual
• Check for understanding from patient and doctor perspectives
• Avoid defensive or intransigent behaviours
• Summarise the main points and individuals concerns
• Reach mutual agreement about the course of action
• Conclude the interview effectively

	Any comments or feedback please contact me by email: Tom Williams