Site Map	Explain to Patient or Relative a Procedure or Operation

• Preparation for the procedure
  • What the patient is expected to do
  • What the staff will do
• The procedure itself
• Risks of the procedure
  • Risks of not undertaking it
• Post intervention
  • How the patient will feel
  • Recovery times
  • Pain control
  • Likely outcomes
  • Follow up
• Intervention results
  • Expected outcome
  • Possible problems
• Use language the patient understands
• Elicit patients concerns and encourage questions
• Demonstrate verbal and non verbal empathic responses
• Check patients understanding
• Summarise the main points of the discussion
• Reach a mutual agreement about the course of action to be taken
• Conclude the interview effectively

	Any comments or feedback please contact me by email: Tom Williams