Site Map	Communicate Effectively with a Person from a Different Culture

• Establishes
  • Level of English
  • Cultural group or religious implications
  • Purpose of the consultation
• Elicits individuals ideas, concerns and expectations
• Demonstrates positive behaviour re: individuals beliefs
• Offers accurate clinical advise
• Uses visual aids if indicated
• Uses alternative words and phrases - avoid repeating words not previously understood
• Checks for understanding
• Acknowledges a need for advocacy / interpreting support
• Checks for mutual agreement
• Avoids the following behaviours
  • Patronising
  • Judgemental
  • Coercive

	Any comments or feedback please contact me by email: Tom Williams